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10 key criteria to evaluating service provider's quality and likelihood of success.

Best practices have demonstrated that the 10 criteria discussed here have emerged as most important when evaluating a provider's global delivery model.

These criteria are relevant in evaluations prior to engaging providers, and at other trigger points in the relationship when you are revisiting/evaluating an incumbent provider's performance. Despite the widespread use of offshore services, many organisations still struggle to make critical provider choices, and focus on cost as the dominant factor in globally delivered services.

                                    Watch this Gartner clip here